You have 30 days from the date of purchase to send an item back to us on regular priced items.
Remember that any product you return must be in new condition and shipped in the original packaging. Not sure your return will pass this litmus test? Give us a ring at 888-703-9756.
There are certain situations where only partial refunds are granted:
There are certain situations when no refunds are granted and all sales are final:
Any damage/defect/missing parts of a product should be handled through the manufacturer's warranty department. This would not permit a return/exchange. You are our customer and we will serve as your advocate, so please notify us immediately and upon submitting your claim to warranty, forward the confirmation email to us at firstname.lastname@example.org so we can help expedite your claim. We have provided the below popular links for convenience.
Orange Bikes Warranty
Diamondback Bikes Warranty
Raleigh Bicycles Warranty
Redline Bicycles Warranty
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 1-2 business days.
Late or missing refunds (if applicable)
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you would like to exchange an item for a different size, there is a 10% restocking fee. Please review the provided size guides or consult with us prior to purchasing if you are unsure of the correct size to order. If you need to exchange the purchased item for the same item, send us an email at email@example.com with a description of the issue.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift card for the value of your return. Once the returned item is received, a gift card will be mailed to you.
To return your product, you should mail your product to:
631 N 8th Street
Sheboygan, WI 53081
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Bicycles are charged a 10% restocking fee.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.