Returns & Refunds Policy

Returns/Cancellations

You have 30 days from the date of purchase to send an item back to us.

Remember that any product you return must be in new condition and shipped in the original packaging. Not sure your return will pass this litmus test? Give us a ring at 920.783.8100.

• Proof of purchase required
• No returns from outside the United States
• No cancellations or returns of 'made to order' or 'built to order' products.  i.e. Overlanding items from vendors such as Goose Gear, CBI Offroad, Prinsu, Icon, and others.
• No returns of crossbows once they have been opened and used/shot. 
• Credits will be applied to the original payment method used in the transaction
• Do not send your purchase back to the manufacturer

There are certain situations where only partial refunds are granted:

• Product with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error - subject to 10%-20% restocking fee depending on condition
• Any item that is returned more than 30 days after the date of purchase
• Bicycles - 15% restocking fee

There are certain situations when no refunds are granted and all sales are final:

• "Open items" - previously returned product or product missing original packaging.  May show signs of usage.
• Demo and Reviewed products - products which have been demo'd by potential customers and/or tested and reviewed by media outlets.
• Rentals - products which have been rented to customers previously.
• Custom / "Made-to-Order" items
• Crossbows once packaging has been opened and crossbow has been used/shot. 
• Used products from our used gear section

Any defect/missing parts of a product should be handled through the manufacturer's warranty department.  This would not permit a return/exchange.  You are our customer and we will serve as your advocate, so please notify us immediately and upon submitting your claim to warranty, forward the confirmation email to us at support@aventuron.com so we can help expedite your claim. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 1-6 business days.

Late or missing refunds (if applicable)

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at support@aventuron.com.

Damaged Product Received

If product is shipped with "signature required", please first inspect the shipping package and the product inside before signing.

If you receive a package and open it to discover the product has been damaged, please take a picture of the shipping box, packing material inside, and damage to the product and email to support@aventuron.com.  Once email is received, we will file a claim and issue a return label and get a replacement product sent out.

Exchanges (if applicable)
We only replace items if they are defective or damaged. Please review the provided size guides or consult with us prior to purchasing if you are unsure of the correct size to order.  If you need to exchange the purchased item for the same item, send us an email at support@aventuron.com with a description of the issue.

There are two options for exchanging your item:

-Option 1: if you'd like to receive the exchanged item quickest, you can place a new order and we'll ship it out - when the returned item arrives, we'll process a refund for that order.

(We recommend option 1  since this method ensures the item you are planning to exchange to does not go out of stock or onto back-order while your return is in-transit.)

-Option 2: let us know what size/color/item you are looking to exchange to, we will mark your order accordingly - once the item to be exchanged arrives at our facility and it has been inspected, we will ship out the exchange.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift card for the value of your return. Once the returned item is received, a gift card will be mailed to you.

Shipping
To return your product, you should mail your product to:

Aventuron Returns
801 N 8th Street
Sheboygan, WI 53081

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Navidium shipping protection is non-refundable once an order has shipped.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.