You have 30 days from the date of purchase to send an item back to us.
Remember that any product you return must be in new condition and shipped in the original packaging. Not sure your return will pass this litmus test? Give us a ring at 920.783.8100.
There are certain situations where only partial refunds are granted:
There are certain situations when no refunds are granted and all sales are final:
Any defect/missing parts of a product should be handled through the manufacturer's warranty department. This would not permit a return/exchange. You are our customer and we will serve as your advocate, so please notify us immediately and upon submitting your claim to warranty, forward the confirmation email to us at email@example.com so we can help expedite your claim.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 1-6 business days.
Late or missing refunds (if applicable)
Damaged Product Received
If product is shipped with "signature required", please first inspect the shipping package and the product inside before signing.
If you receive a package and open it to discover the product has been damaged, please take a picture of the shipping box, packing material inside, and damage to the product and email to firstname.lastname@example.org. Once email is received, we will file a claim and issue a return label and get a replacement product sent out.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Please review the provided size guides or consult with us prior to purchasing if you are unsure of the correct size to order. If you need to exchange the purchased item for the same item, send us an email at email@example.com with a description of the issue.
There are two options for exchanging your item:
-Option 1: if you'd like to receive the exchanged item quickest, you can place a new order and we'll ship it out - when the returned item arrives, we'll process a refund for that order.
(We recommend option 1 since this method ensures the item you are planning to exchange to does not go out of stock or onto back-order while your return is in-transit.)
-Option 2: let us know what size/color/item you are looking to exchange to, we will mark your order accordingly - once the item to be exchanged arrives at our facility and it has been inspected, we will ship out the exchange.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift card for the value of your return. Once the returned item is received, a gift card will be mailed to you.
To return your product, you should mail your product to:
801 N 8th Street
Sheboygan, WI 53081
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Navidium shipping protection is non-refundable once an order has shipped.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.