Big Agnes Sugarloaf Camp Shelter

Agreeing to our terms and conditions on your order means you are acknowledging the below.  Placing an order allocates product to you, however there may be a manufacturer's lead-time or back-order.  We frequently make changes to the below as brands provide us updates. All lead times are estimations and are not exact time frames.

* Made-to-order products are non-refundable.  Cancellations prior to shipping may be subject to 10-20% cancellation fees.  These brands are noted with (*).

Alfa Ovens

Ovens and accessories may have a lead time of a few weeks. Please reach out for current lead time on a given item

Alfresco

Please contact us prior to ordering to verify the availability of the item(s) you are interested in.  Alfresco products ship direct from the distributor and stock is constantly changing.  Stock can range from in stock to a backorder of a week or two or as far out as 4-5 months. 

Artisan

Please contact us prior to ordering to verify the availability of the item(s) you are interested in.  Artisan products ship direct from the distributor and stock is constantly changing.  Stock can range from in stock to a backorder of a week or two or as far out as 4-5 months. 

C4 Fabrication *

Items are made-to order and have a manufacturers lead-time and a 20% restocking fee upon cancellation.

Front Bumpers have a current lead time of up to 14 weeks production time.

Rear Bumpers have a current lead time of up to 14 weeks production time.

Lo Pro Bumpers have a current lead time of up to 6 weeks production time

Rock Sliders have a current lead time of up to 14 weeks production time.

Skid Plates have a current lead time of up to 12 weeks production time.

Hatch Ladder ships within 4 weeks.

Bed Racks have a current lead time of 6-8 weeks.

For any other product, please reach out for current lead times.

Cali Raised *

Rock Sliders are 2-4 weeks raw, 4-6 weeks coated.

Bed Racks are 1-2 week lead time.

Light Bars are 7-10 day ship time.

Molle Panels 3-6 weeks lead time.

CBI Offroad Fab *

Items are made-to order and have a manufacturers lead-time and a 20% restocking fee upon cancellation.

Bumpers
Steel Front Bumpers | 6+ Weeks
Aluminum Front Bumpers | 4+ Weeks
Rear Bumpers | 8+ Weeks
Covert Bumpers | 4 Weeks

Racks & Bars
Bed Racks | 4 Weeks
Bed Bars | 1 Week
Prinsu Roof Racks | 1 Week

Rock Sliders
Rock Sliders | 4 Weeks

Skid Plates
Skid Plates | 4 Weeks

Accessories
Ditch Light Brackets | 1-2 Weeks
CBI Accessories | 1-2 Weeks
Prinsu Accessories | 1-2 Weeks

For any other product, please reach out for current lead times. 

Chicago Brick Oven

Products may have a lead time of a few weeks. Please reach out for current lead time on a given item

Goose Gear *

Goose Gear made-to-order products have the following lead times:

Plate Systems: minimum 8 weeks

Modules and Cabinets: minimum 12 weeks

Please reach out for any questions.

KC HiLiTES

Roof Racks - due to an increased amount of orders, please allow for up to 8 weeks on shipments.
 

Partner Steel *

Partner Steel is currently caught up and has no lead time!

PEAK Engineering

PEAK products ship direct to you from PEAK, lead times vary by product. Ship times can vary from a few day to several weeks.

If you have any questions, please contact us 

Prinsu*

Prinsu Roof Racks & Top Racks | 1-3 Weeks

CBI Bed Bars | 1 Week

CBI Bed Racks | 4 Weeks

Prinsu Accessories | 1-2 Week

For any other product, please reach out for current lead times.

Purchases made can be returned for any reason within 30 days of purchase. All returned items must be in new, resalable condition and include original packaging and all hardware and accessories. The return shipping cost is the responsibility of the customer and a 20% restocking fee will apply. (If the product has been mounted or used it is not in new, resalable condition and will incur a 25% restocking fee) Items that were customized to ANY degree are not eligible for return.

After 30 days, non-warranty related returns are at the sole discretion of Aventuron and/or Prinsu Design Studio. A restocking fee of 20% will apply as long as the items have not been mounted or used. Return shipping costs are the responsibility of the customer. If the returned products are not in new, resalable condition – a repackaging, restocking, and/or damaged goods fee of up to 30% of the product value may be deducted from the refund.

Thomas & Thomas

All T&T rods are handcrafted at their factory in Greenfield, MA. Please allow up to 4-6 weeks for their craftsman to build your rod if it is not in stock at our warehouse.  We do stock several models and variants.  If worried about lead-time contact us to learn if your rod is in stock before ordering.

Twin Eagles

Please contact us prior to ordering to verify the availability of the item(s) you are interested in.  Though we have some stock in our warehouse, the bulk of Twin Eagles products ship direct from the distributor and stock is constantly changing.  Stock can range from in stock to a backorder of up to 26 weeks.

Yeti Cycles

Due to the nature of ordering and building Yeti Cycles, you have 24 hours to change your mind and cancel your order on a full build bicycle. After that time period, you are subject to a 10% restocking fee to cover our costs already incurred. If you wish, you can receive a refund of 25% or more in store credit with the remainder returned on your original payment method.

Please allow 4-5 weeks for order fulfillment on Yeti Cycles. 

What's Covered Under Warranty...And What's Not

Covered

All Big Agnes products include a Limited Warranty against manufacturing or material defect. Items will be repaired or replaced at the discretion of Big Agnes. If replacement product is not available credit will be given for the original purchase price when returned with a receipt.

Not Covered

We do not warranty products damaged from normal wear and tear, alteration made by owner, misuse, accidents or damages caused by uses other than intended.

We shall not be liable for any consequential or incidental damages of any kind. This includes, but is not limited to, damage or loss of other property because of defects in our products. Some states do not allow the exclusion of consequential damages, so the above exclusion may not apply to you.

What is Normal Wear and Tear?

Well-loved gear will develop battle scars. Gear tears, zippers retire, poles snap. When this happens, we will do everything in our power to refurbish and repair your gear to get you back out there. We do so as inexpensively as possible to encourage keeping gear alive rather than in a landfill.