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Agreeing to our terms and conditions on your order means you are acknowledging the below. Placing an order allocates product to you, however there may be a manufacturer's lead-time or back-order. We frequently make changes to the below as brands provide us updates. All lead times are estimations and are not exact time frames.
* Made-to-order products are non-refundable. Cancellations prior to shipping may be subject to 10-20% cancellation fees. These brands are noted with (*).
Ovens and accessories may have a lead time of a few weeks. Please reach out for current lead time on a given item
Please contact us prior to ordering to verify the availability of the item(s) you are interested in. Alfresco products ship direct from the distributor and stock is constantly changing. Stock can range from in stock to a backorder of a week or two or as far out as 4-5 months.
Please contact us prior to ordering to verify the availability of the item(s) you are interested in. Artisan products ship direct from the distributor and stock is constantly changing. Stock can range from in stock to a backorder of a week or two or as far out as 4-5 months.
Items are made-to order and have a manufacturers lead-time and a 20% restocking fee upon cancellation.
Front Bumpers have a current lead time of up to 14 weeks production time.
Rear Bumpers have a current lead time of up to 14 weeks production time.
Lo Pro Bumpers have a current lead time of up to 6 weeks production time
Rock Sliders have a current lead time of up to 14 weeks production time.
Skid Plates have a current lead time of up to 12 weeks production time.
Hatch Ladder ships within 4 weeks.
Bed Racks have a current lead time of 6-8 weeks.
For any other product, please reach out for current lead times.
Rock Sliders are 2-4 weeks raw, 4-6 weeks coated.
Bed Racks are 1-2 week lead time.
Light Bars are 7-10 day ship time.
Molle Panels 3-6 weeks lead time.
Items are made-to order and have a manufacturers lead-time and a 20% restocking fee upon cancellation.
Bumpers
Steel Front Bumpers | 6+ Weeks
Aluminum Front Bumpers | 4+ Weeks
Rear Bumpers | 8+ Weeks
Covert Bumpers | 4 Weeks
Racks & Bars
Bed Racks | 4 Weeks
Bed Bars | 1 Week
Prinsu Roof Racks | 1 Week
Rock Sliders
Rock Sliders | 4 Weeks
Skid Plates
Skid Plates | 4 Weeks
Accessories
Ditch Light Brackets | 1-2 Weeks
CBI Accessories | 1-2 Weeks
Prinsu Accessories | 1-2 Weeks
For any other product, please reach out for current lead times.
Products may have a lead time of a few weeks. Please reach out for current lead time on a given item
Goose Gear made-to-order products have the following lead times:
Plate Systems: minimum 8 weeks
Modules and Cabinets: minimum 12 weeks
Please reach out for any questions.
Roof Racks - due to an increased amount of orders, please allow for up to 8 weeks on shipments.
Partner Steel is currently caught up and has no lead time!
PEAK products ship direct to you from PEAK, lead times vary by product. Ship times can vary from a few day to several weeks.
If you have any questions, please contact us
Prinsu Roof Racks & Top Racks | 1-3 Weeks
CBI Bed Bars | 1 Week
CBI Bed Racks | 4 Weeks
Prinsu Accessories | 1-2 Week
For any other product, please reach out for current lead times.
Purchases made can be returned for any reason within 30 days of purchase. All returned items must be in new, resalable condition and include original packaging and all hardware and accessories. The return shipping cost is the responsibility of the customer and a 20% restocking fee will apply. (If the product has been mounted or used it is not in new, resalable condition and will incur a 25% restocking fee) Items that were customized to ANY degree are not eligible for return.
After 30 days, non-warranty related returns are at the sole discretion of Aventuron and/or Prinsu Design Studio. A restocking fee of 20% will apply as long as the items have not been mounted or used. Return shipping costs are the responsibility of the customer. If the returned products are not in new, resalable condition – a repackaging, restocking, and/or damaged goods fee of up to 30% of the product value may be deducted from the refund.
All T&T rods are handcrafted at their factory in Greenfield, MA. Please allow up to 4-6 weeks for their craftsman to build your rod if it is not in stock at our warehouse. We do stock several models and variants. If worried about lead-time contact us to learn if your rod is in stock before ordering.
Please contact us prior to ordering to verify the availability of the item(s) you are interested in. Though we have some stock in our warehouse, the bulk of Twin Eagles products ship direct from the distributor and stock is constantly changing. Stock can range from in stock to a backorder of up to 26 weeks.
Due to the nature of ordering and building Yeti Cycles, you have 24 hours to change your mind and cancel your order on a full build bicycle. After that time period, you are subject to a 10% restocking fee to cover our costs already incurred. If you wish, you can receive a refund of 25% or more in store credit with the remainder returned on your original payment method.
Please allow 4-6 weeks for order fulfillment on Yeti Cycles.
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Stainless Steel Parts |
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Lids & Lid Inserts |
Limited Lifetime |
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Exterior Firebox & Cart |
Limited Lifetime |
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Burner Tubes & Carryover Tubes |
10 Years |
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Cooking Grates, Emitters, Warming Racks |
5 years no rust through or burn through |
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Porcelain Enameled Parts |
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Lid Insert |
Limited Lifetime (excludes fading) |
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Interior Firebox |
Limited Lifetime no rust through or burn through (excludes fading) |
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Warming Racks, Grates, Burner Boxes |
5 years no rust through or burn through (excludes fading) |
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Painted Parts |
2 Years (excludes fading) |
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All Other Parts |
2 Years |
LIMITED LIFETIME WARRANTY:
Saber warrants the stainless steel all fabricated stainless steel components (excluding cooking grates and burners), to be free from defects in materials and workmanship under normal residential use for the lifetime of the product.
Saber’s Limited Lifetime Warranty covers the structural integrity of the exterior and interior body parts, firebox, and lid. Should structural deterioration occur to the degree of non performance, the part(s) will be replaced, free of charge to the consumer for installation. Costs associated with the installation of replacement warranty parts is not covered by this limited lifetime warranty and is the sole responsibility of the owner.
This warranty excludes discoloration, surface scratches, weather and atmospheric related staining, and minor surface rust and oxidation which are normal conditions and to be expected with any outdoor product.
TEN YEAR LIMITED WARRANTY: Saber warrants the stainless steel burners to be free from defects in materials and workmanship under normal residential use for a period of ten (10) years from the original date of purchase. The actual part will be replaced, free of charge.
FIVE YEAR LIMITED WARRANTY: Saber warrants the stainless steel cooking grates to be free from defects in materials and workmanship under normal residential use for a period of five (5) years from the original date of purchase. The part will be replaced free of charge.
TWO YEAR FULL WARRANTY: Saber warrants all other parts not specifically mentioned above, to be free from defects in materials and workmanship under normal residential use for a period of two (2) years from the original date of purchase. Saber will replace the part which fail or is found to be defective during the warranty period, at no cost to the original purchaser.
Owner shall be responsible for proper installation, providing normal care and maintenance, and providing proof of purchase upon request.
Saber reserves the right, PRIOR to shipping warranty replacement parts, to require the part in question be returned for inspection and analysis. Requested parts should be returned to Saber, freight pre-paid by the consumer.
WARRANTY LIMITATIONS & EXCLUSIONS
This warranty excludes units purchased for use in all types of commercial and or community use locations such as restaurants, hotels, catering operations food service establishments, condominium/apartment complexes, rental properties, and to products with altered or removed serial numbers.
This warranty shall apply ONLY to the products purchased and located in the continental United States and Canada.
The warranty coverage begins on the original date of purchase and proof of date of purchase is required for warranty service. Please register your product and retain your original sales receipt.
In order to activate the warranty, we require that you send in the attached warranty registration card or register your product online.
This warranty applies only to the original grill owner and cannot/may not be transferred.
This warranty does not apply to damages resulting from negligence, alteration, misuse, abuse, accident, natural disaster, loss of electrical power to the product for any reason, improper installation or improper operation, unauthorized adjustments or calibrations, dings, dents, scratches, or damages due to harsh cleaning chemicals.
Saber shall not be liable for incidental, consequential, special or contingent damages resulting from its breach of this written warranty or any implied warranty.
In the event of any warranty replacement, all removal, replacement and installation are the responsibility of the grill owner.
Saber reserves the right to replace any defective product with a product equal in value to the original purchase price. Warranty repair or replacement is at the sole discretion of Saber.
Dealers and Distributors may not, under any circumstances, adjust, alter or extend the conditions and terms of the original warranty.
Your Saber warranty does not cover the following:
• Labor charges related to installation or set-up, diagnosis of a problem, or repairs.
• Normal recommended routine maintenance and care.
• Damage resulting from accident, alteration, misuse, abuse, hostile environments, improper installation, or installation not in accordance with local, state and federal codes and regulations.
• The use of unauthorized or “universal” parts.
• Damage or corrosion caused by lack of maintenance, neglect in following the manufacturer’s care and usage instructions, grease fires, animals and insects.
• Any damage resulting from the commercial and or community use of this product.
• Retail Display models are generally sold “AS IS.” If you have purchased a display model, please be advised that it is sold “AS IS” and that it is subject to the following warranty exclusions:
DISCLAIMER OF IMPLIED WARRANTIES AND LIMITATION OF REMEDIES
CUSTOMER’S SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR OR REPLACEMENT AS PROVIDED HEREIN. IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED OR LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. SABER SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES OR PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LIMITATION ON THE DURATION OF IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS, SO THESE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH CAN VARY FROM STATE TO STATE OR PROVINCE TO PROVINCE.
How to Obtain Warranty Service or Repair Parts:
Prior to contacting your dealer or calling us directly, please make sure your grill is registered. You can register your grill at: http://www.sabergrills.com/registration.
Call your authorized Saber dealer. A list of Saber dealers and their contact information can be found at http://www.sabergrills.com.
Utilize our online customer service at http://www.sabergrills.com/warrantyservice
Call Saber directly at 1-(888)-94S-ABER (947-2237). We look forward to assisting you!
Or write us at:
Saber™ Warranty Service
P.O. Box 1977
Columbus, GA 31902
Please be prepared to furnish the following information: Purchaser’s name, model and serial number of the grill, date of purchase and the accurate description of the problem.
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Date of Purchase: |
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Dealer Where You Purchased Your Grill: |
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Dealer Phone Number: |
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Model Number: (located on you’re the cover of your instruction manual or rating label) |
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Serial Number: (located on you’re the cover of your instruction manual or rating label) |
|
Stainless Steel Parts |
|
|
Lids & Lid Inserts |
Limited Lifetime |
|
Exterior Firebox & Cart |
Limited Lifetime |
|
Burner Tubes & Carryover Tubes |
10 Years |
|
Cooking Grates, Emitters, Warming Racks |
5 years no rust through or burn through |
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|
|
Porcelain Enameled Parts |
|
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Lid Insert |
Limited Lifetime (excludes fading) |
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Interior Firebox |
Limited Lifetime no rust through or burn through (excludes fading) |
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Warming Racks, Grates, Burner Boxes |
5 years no rust through or burn through (excludes fading) |
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|
|
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Painted Parts |
2 Years (excludes fading) |
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|
|
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All Other Parts |
2 Years |
LIMITED LIFETIME WARRANTY:
Saber warrants the stainless steel all fabricated stainless steel components (excluding cooking grates and burners), to be free from defects in materials and workmanship under normal residential use for the lifetime of the product.
Saber’s Limited Lifetime Warranty covers the structural integrity of the exterior and interior body parts, firebox, and lid. Should structural deterioration occur to the degree of non performance, the part(s) will be replaced, free of charge to the consumer for installation. Costs associated with the installation of replacement warranty parts is not covered by this limited lifetime warranty and is the sole responsibility of the owner.
This warranty excludes discoloration, surface scratches, weather and atmospheric related staining, and minor surface rust and oxidation which are normal conditions and to be expected with any outdoor product.
TEN YEAR LIMITED WARRANTY: Saber warrants the stainless steel burners to be free from defects in materials and workmanship under normal residential use for a period of ten (10) years from the original date of purchase. The actual part will be replaced, free of charge.
FIVE YEAR LIMITED WARRANTY: Saber warrants the stainless steel cooking grates to be free from defects in materials and workmanship under normal residential use for a period of five (5) years from the original date of purchase. The part will be replaced free of charge.
TWO YEAR FULL WARRANTY: Saber warrants all other parts not specifically mentioned above, to be free from defects in materials and workmanship under normal residential use for a period of two (2) years from the original date of purchase. Saber will replace the part which fail or is found to be defective during the warranty period, at no cost to the original purchaser.
Owner shall be responsible for proper installation, providing normal care and maintenance, and providing proof of purchase upon request.
Saber reserves the right, PRIOR to shipping warranty replacement parts, to require the part in question be returned for inspection and analysis. Requested parts should be returned to Saber, freight pre-paid by the consumer.
WARRANTY LIMITATIONS & EXCLUSIONS
This warranty excludes units purchased for use in all types of commercial and or community use locations such as restaurants, hotels, catering operations food service establishments, condominium/apartment complexes, rental properties, and to products with altered or removed serial numbers.
This warranty shall apply ONLY to the products purchased and located in the continental United States and Canada.
The warranty coverage begins on the original date of purchase and proof of date of purchase is required for warranty service. Please register your product and retain your original sales receipt.
In order to activate the warranty, we require that you send in the attached warranty registration card or register your product online.
This warranty applies only to the original grill owner and cannot/may not be transferred.
This warranty does not apply to damages resulting from negligence, alteration, misuse, abuse, accident, natural disaster, loss of electrical power to the product for any reason, improper installation or improper operation, unauthorized adjustments or calibrations, dings, dents, scratches, or damages due to harsh cleaning chemicals.
Saber shall not be liable for incidental, consequential, special or contingent damages resulting from its breach of this written warranty or any implied warranty.
In the event of any warranty replacement, all removal, replacement and installation are the responsibility of the grill owner.
Saber reserves the right to replace any defective product with a product equal in value to the original purchase price. Warranty repair or replacement is at the sole discretion of Saber.
Dealers and Distributors may not, under any circumstances, adjust, alter or extend the conditions and terms of the original warranty.
Your Saber warranty does not cover the following:
• Labor charges related to installation or set-up, diagnosis of a problem, or repairs.
• Normal recommended routine maintenance and care.
• Damage resulting from accident, alteration, misuse, abuse, hostile environments, improper installation, or installation not in accordance with local, state and federal codes and regulations.
• The use of unauthorized or “universal” parts.
• Damage or corrosion caused by lack of maintenance, neglect in following the manufacturer’s care and usage instructions, grease fires, animals and insects.
• Any damage resulting from the commercial and or community use of this product.
• Retail Display models are generally sold “AS IS.” If you have purchased a display model, please be advised that it is sold “AS IS” and that it is subject to the following warranty exclusions:
DISCLAIMER OF IMPLIED WARRANTIES AND LIMITATION OF REMEDIES
CUSTOMER’S SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR OR REPLACEMENT AS PROVIDED HEREIN. IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED OR LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. SABER SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES OR PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LIMITATION ON THE DURATION OF IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS, SO THESE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH CAN VARY FROM STATE TO STATE OR PROVINCE TO PROVINCE.
How to Obtain Warranty Service or Repair Parts:
Prior to contacting your dealer or calling us directly, please make sure your grill is registered. You can register your grill at: http://www.sabergrills.com/registration.
Call your authorized Saber dealer. A list of Saber dealers and their contact information can be found at http://www.sabergrills.com.
Utilize our online customer service at http://www.sabergrills.com/warrantyservice
Call Saber directly at 1-(888)-94S-ABER (947-2237). We look forward to assisting you!
Or write us at:
Saber™ Warranty Service
P.O. Box 1977
Columbus, GA 31902
Please be prepared to furnish the following information: Purchaser’s name, model and serial number of the grill, date of purchase and the accurate description of the problem.
|
Date of Purchase: |
|
|
Dealer Where You Purchased Your Grill: |
|
|
Dealer Phone Number: |
|
|
Model Number: (located on you’re the cover of your instruction manual or rating label) |
|
|
Serial Number: (located on you’re the cover of your instruction manual or rating label) |
